If your software hangs at the validation screen, try the following steps:
- Run as Administrator
- Right-click on the software’s .exe file.
- Select “Run as administrator.”
- Change Installation Folder
- Move the software’s .exe file to a different folder, preferably one with fewer permissions restrictions (e.g., from
C:\Program Files
toC:\Users\YourUsername\Documents
). - Try running the software again.
- Move the software’s .exe file to a different folder, preferably one with fewer permissions restrictions (e.g., from
If these steps do not resolve the issue, please contact our support team at hello@ignotusgear.com for further assistance. Include details about your Windows version, administrator rights status, and the folder location of the .exe file.